:root{
  --teal:#14768c;--blue:#1fa3c4;--cyan:#2bbfe0;--green:#2fd6a3;
  --bg:#f7fafc;--card:#ffffff;--ink:#0b2530;--muted:#5b7280;
  --line:rgba(11,37,48,.09);--line-soft:rgba(11,37,48,.055);
  --glow:0 10px 30px -8px rgba(31,163,196,.45);
  --glow-hover:0 16px 42px -8px rgba(31,163,196,.6);
  --ease:cubic-bezier(.22,.61,.36,1);
  --radius:20px;
}
*{box-sizing:border-box;margin:0;padding:0}
[hidden]{display:none !important}
html{scroll-behavior:smooth}
body{
  font-family:'Poppins',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  background:var(--bg);color:var(--ink);line-height:1.5;
  -webkit-font-smoothing:antialiased;min-height:100vh;overflow-x:clip;
}
button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}
input{font-family:inherit}

.bg-orb{position:fixed;border-radius:50%;filter:blur(80px);pointer-events:none;z-index:0}
.orb-a{width:520px;height:520px;background:rgba(43,191,224,.14);top:-140px;right:-120px;animation:drift1 20s ease-in-out infinite}
.orb-b{width:460px;height:460px;background:rgba(47,214,163,.11);bottom:-160px;left:-120px;animation:drift2 24s ease-in-out infinite}
@keyframes drift1{0%,100%{transform:translate(0,0)}50%{transform:translate(-40px,50px)}}
@keyframes drift2{0%,100%{transform:translate(0,0)}50%{transform:translate(50px,-40px)}}

/* ---------- top bar ---------- */
.topbar{position:sticky;top:0;z-index:40;display:flex;align-items:center;justify-content:space-between;gap:16px;
  padding:14px 26px;background:rgba(247,250,252,.82);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);
  border-bottom:1px solid var(--line-soft)}
.topbar-left{display:flex;align-items:center;gap:18px;min-width:0}
.brand-logo{height:30px;width:auto;display:block}
.call-pill{display:inline-flex;align-items:center;gap:9px;font-size:12.5px;font-weight:500;color:var(--teal);
  background:rgba(31,163,196,.08);border:1px solid rgba(31,163,196,.22);border-radius:999px;padding:7px 14px;white-space:nowrap}
.live-dot{width:8px;height:8px;border-radius:50%;background:var(--green);box-shadow:0 0 10px var(--green);animation:pulse 2.2s ease-in-out infinite}
@keyframes pulse{0%,100%{opacity:.45;transform:scale(.85)}50%{opacity:1;transform:scale(1.12)}}
.call-timer{font-variant-numeric:tabular-nums;color:var(--muted)}
.topbar-right{display:flex;align-items:center;gap:12px}

/* day night language slider, same control as watch.pbgcopilot.com */
.lang-day-night{
  position:relative;display:inline-flex;align-items:center;justify-content:space-between;
  width:78px;height:38px;border-radius:999px;padding:6px 8px;gap:12px;flex:none;
  background:linear-gradient(180deg,rgba(255,255,255,0.10) 0%,rgba(255,255,255,0.03) 50%,rgba(0,0,0,0.20) 100%),rgba(20,20,24,0.55);
  border:1px solid rgba(255,255,255,0.16);
  box-shadow:inset 0 1px 0 rgba(255,255,255,0.22),inset 0 -1px 0 rgba(0,0,0,0.40),0 10px 26px -12px rgba(0,0,0,0.75);
  backdrop-filter:blur(10px) saturate(125%);-webkit-backdrop-filter:blur(10px) saturate(125%);
  isolation:isolate;overflow:hidden;cursor:pointer;-webkit-user-select:none;user-select:none;
}
.lang-day-night::after{
  content:"";position:absolute;inset:0;border-radius:inherit;
  background:linear-gradient(110deg,transparent 30%,rgba(255,255,255,0.18) 50%,transparent 70%);
  transform:translateX(-50%);opacity:.5;transition:transform .9s var(--ease),opacity .35s var(--ease);pointer-events:none;z-index:4;
}
.lang-day-night:hover::after{transform:translateX(50%);opacity:.95}
.lang-day-night__side{
  position:relative;z-index:2;width:26px;height:26px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;cursor:pointer;
  box-shadow:0 0 0 1px rgba(0,0,0,0.45),0 2px 6px rgba(0,0,0,0.45),inset 0 1px 0 rgba(255,255,255,0.18);
  overflow:hidden;background:#0a0a0c;transition:filter .35s var(--ease),transform .25s var(--ease);
}
.lang-day-night__side svg{width:26px;height:26px;display:block}
.lang-day-night__side:hover{transform:scale(1.06)}
.lang-day-night[data-mode="day"] .lang-day-night__side--night{filter:brightness(0.6) saturate(0.7)}
.lang-day-night[data-mode="night"] .lang-day-night__side--day{filter:brightness(0.6) saturate(0.7)}
.lang-day-night__knob{
  position:absolute;top:4px;left:6px;width:30px;height:30px;border-radius:50%;
  border:1.5px solid rgba(255,255,255,0.65);background:transparent;
  box-shadow:0 0 0 1px rgba(217,193,134,0.55),0 0 14px rgba(217,193,134,0.32),0 4px 10px -2px rgba(0,0,0,0.65),inset 0 1px 0 rgba(255,255,255,0.25);
  pointer-events:none;z-index:3;transition:transform .45s var(--ease);
}
.lang-day-night[data-mode="night"] .lang-day-night__knob{transform:translateX(36px)}
.lang-day-night:focus-visible{outline:2px solid var(--cyan);outline-offset:3px}

/* ---------- icon buttons + tooltips ---------- */
.icon-btn{position:relative;display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:13px;
  background:#fff;border:1px solid var(--line);color:var(--teal);transition:.25s var(--ease);box-shadow:0 2px 10px -4px rgba(11,37,48,.10)}
.icon-btn:hover{transform:translateY(-1px);border-color:rgba(31,163,196,.45);box-shadow:0 6px 18px -6px rgba(31,163,196,.4)}
.icon-btn.ghost{background:rgba(255,255,255,.75);backdrop-filter:blur(6px)}
.icon-btn.solid{background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;border-color:transparent;box-shadow:var(--glow)}
.icon-btn.solid:hover{box-shadow:var(--glow-hover)}
.icon-btn svg,.ic svg{width:19px;height:19px;display:block}
.ic{display:inline-flex;align-items:center;justify-content:center}
.ic.big svg{width:34px;height:34px}

[data-tip]{position:relative}
[data-tip]::after{
  content:attr(data-tip);position:absolute;bottom:calc(100% + 9px);left:50%;transform:translateX(-50%) translateY(4px);
  background:var(--ink);color:#fff;font-size:11.5px;font-weight:500;letter-spacing:.02em;padding:5px 11px;border-radius:9px;
  white-space:nowrap;opacity:0;pointer-events:none;transition:.22s var(--ease);z-index:60}
[data-tip]:hover::after{opacity:1;transform:translateX(-50%) translateY(0)}

/* ---------- settings popover ---------- */
.settings-pop{position:fixed;top:66px;right:22px;z-index:50;width:250px;background:#fff;border:1px solid var(--line);
  border-radius:18px;padding:18px;box-shadow:0 20px 50px -16px rgba(11,37,48,.28);animation:popIn .3s var(--ease)}
@keyframes popIn{from{opacity:0;transform:translateY(-6px) scale(.98)}to{opacity:1;transform:none}}
.settings-title{font-weight:600;font-size:14px;margin-bottom:14px}
.settings-row{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:12.5px;color:var(--muted);margin-bottom:14px}
.seg{display:inline-flex;background:var(--bg);border:1px solid var(--line);border-radius:999px;padding:2px}
.seg-opt{font-size:11.5px;font-weight:600;padding:5px 12px;border-radius:999px;color:var(--muted);transition:.25s}
.seg-opt.active{background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;box-shadow:0 3px 10px -3px rgba(31,163,196,.5)}
.settings-restart{display:flex;align-items:center;gap:8px;width:100%;justify-content:center;font-size:13px;font-weight:600;color:var(--teal);
  border:1px solid rgba(31,163,196,.3);border-radius:12px;padding:10px;transition:.25s}
.settings-restart:hover{background:rgba(31,163,196,.07)}

/* ---------- layout ---------- */
.layout{position:relative;z-index:2;display:grid;grid-template-columns:290px 1fr;gap:28px;max-width:1120px;margin:0 auto;padding:28px 26px 90px}

/* ---------- progress rail ---------- */
.rail{position:sticky;top:86px;align-self:start;background:var(--card);border:1px solid var(--line-soft);border-radius:var(--radius);
  padding:20px 16px;box-shadow:0 8px 30px -14px rgba(11,37,48,.12);max-height:calc(100vh - 110px);overflow-y:auto}
.rail-head{display:flex;align-items:center;justify-content:space-between;font-size:12px;letter-spacing:.18em;text-transform:uppercase;
  color:var(--muted);font-weight:600;padding:0 8px 14px}
.rail-pct{color:var(--teal);letter-spacing:0;font-variant-numeric:tabular-nums}
.rail-sec{margin-bottom:6px}
.rail-sec-head{display:flex;align-items:center;gap:9px;width:100%;text-align:left;font-size:13px;font-weight:600;padding:9px 8px;color:var(--ink);
  border-radius:11px;cursor:pointer;transition:background .22s var(--ease)}
.rail-sec-head:hover{background:rgba(31,163,196,.06)}
.rail-sec-head .ic{color:var(--teal)}
.rail-sec-head .ic svg{width:16px;height:16px}
.rail-sec-head .count{margin-left:auto;font-size:11px;color:var(--muted);font-weight:500;font-variant-numeric:tabular-nums}
.rail-sec-head .chev{flex:none;color:var(--muted);display:inline-flex;transition:transform .3s var(--ease)}
.rail-sec-head .chev svg{width:13px;height:13px}
.rail-sec.collapsed .chev{transform:rotate(-90deg)}
.rail-sec.collapsed .rail-items{display:none}
.rail-sec.done .rail-sec-head .ic{color:#0e8f68}
.rail-item{display:flex;align-items:center;gap:10px;width:100%;text-align:left;font-size:12.5px;color:var(--muted);
  padding:7px 8px 7px 14px;border-radius:11px;transition:.22s var(--ease)}
.rail-item .dot{flex:none;width:16px;height:16px;border-radius:50%;border:2px solid rgba(11,37,48,.18);display:inline-flex;align-items:center;justify-content:center;transition:.3s var(--ease)}
.rail-item .dot svg{width:9px;height:9px;color:#fff}
.rail-item.filled{color:var(--ink)}
.rail-item.filled .dot{background:linear-gradient(135deg,var(--green),var(--cyan));border-color:transparent;box-shadow:0 0 8px rgba(47,214,163,.5)}
.rail-item.current{color:var(--teal);font-weight:600;background:rgba(31,163,196,.07)}
.rail-item.current .dot{border-color:var(--cyan);animation:ringPulse 1.6s ease-in-out infinite}
@keyframes ringPulse{0%,100%{box-shadow:0 0 0 0 rgba(43,191,224,.45)}50%{box-shadow:0 0 0 5px rgba(43,191,224,0)}}
.rail-item.filled:hover{background:rgba(31,163,196,.06);color:var(--teal)}
.rail-item.filled:hover .pencil{opacity:1}
.rail-item .pencil{margin-left:auto;opacity:0;color:var(--teal);transition:.22s}
.rail-item .pencil svg{width:13px;height:13px}

/* ---------- living form ---------- */
.form-col{min-width:0}
.form-head{margin-bottom:22px}
.form-head h1{font-size:clamp(1.5rem,2.6vw,2.1rem);font-weight:700;letter-spacing:-.02em;line-height:1.15}
.form-sub{font-size:14px;color:var(--muted);font-weight:300;margin-top:6px}
.form-meta{display:flex;gap:10px;margin-top:14px;flex-wrap:wrap}
.client-chip,.pct-chip{font-size:12.5px;font-weight:500;border-radius:999px;padding:6px 14px}
.client-chip{background:rgba(31,163,196,.08);color:var(--teal);border:1px solid rgba(31,163,196,.2)}
.pct-chip{background:rgba(47,214,163,.1);color:#0e8f68;border:1px solid rgba(47,214,163,.3);font-variant-numeric:tabular-nums}

.sec-card{background:var(--card);border:1px solid var(--line-soft);border-radius:var(--radius);padding:22px 24px;margin-bottom:18px;
  box-shadow:0 8px 30px -14px rgba(11,37,48,.10);transition:box-shadow .3s var(--ease)}
.sec-card.flash{box-shadow:0 0 0 2px rgba(43,191,224,.5),0 8px 30px -10px rgba(31,163,196,.35)}
.sec-title{display:flex;align-items:center;gap:10px;font-size:15px;font-weight:600;margin-bottom:6px}
.sec-title .ic{color:var(--teal)}
.field-row{display:flex;align-items:center;gap:14px;padding:13px 4px;border-bottom:1px solid var(--line-soft)}
.field-row:last-child{border-bottom:none}
.field-label{flex:none;width:170px;font-size:12.5px;color:var(--muted);font-weight:500}
.field-value{flex:1;font-size:14.5px;font-weight:500;min-width:0;overflow-wrap:anywhere}
.field-value.pending{color:rgba(11,37,48,.32);font-weight:400;font-style:normal}
.field-value.just-filled{animation:fillIn .8s var(--ease)}
@keyframes fillIn{0%{background:rgba(47,214,163,.25);border-radius:8px}100%{background:transparent}}
.field-edit-btn{flex:none;opacity:0;color:var(--teal);width:32px;height:32px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;transition:.22s}
.field-edit-btn svg{width:15px;height:15px}
.field-row:hover .field-edit-btn{opacity:1}
.field-edit-btn:hover{background:rgba(31,163,196,.1)}
.field-input-wrap{flex:1;display:flex;gap:8px;align-items:center}
.field-input-wrap input{flex:1;font-size:14.5px;font-weight:500;color:var(--ink);background:rgba(31,163,196,.06);
  border:1.5px solid var(--cyan);border-radius:11px;padding:9px 13px;outline:none;box-shadow:0 0 0 4px rgba(43,191,224,.12);min-width:0}
.mini-btn{flex:none;width:34px;height:34px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;transition:.22s}
.mini-btn svg{width:16px;height:16px}
.mini-btn.save{background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;box-shadow:0 4px 12px -4px rgba(31,163,196,.5)}
.mini-btn.cancel{border:1px solid var(--line);color:var(--muted)}

.form-cta{display:flex;flex-direction:column;align-items:center;gap:12px;margin-top:26px}
.btn-glow{display:inline-flex;align-items:center;gap:10px;font-size:15px;font-weight:600;color:#fff;
  background:linear-gradient(135deg,var(--cyan),var(--blue));border-radius:14px;padding:15px 30px;
  box-shadow:var(--glow);transition:.3s var(--ease)}
.btn-glow:hover{transform:translateY(-2px);box-shadow:var(--glow-hover)}
.btn-glow:active{transform:translateY(0)}
.btn-outline{display:inline-flex;align-items:center;gap:9px;font-size:13.5px;font-weight:600;color:var(--teal);
  border:1.5px solid rgba(31,163,196,.4);border-radius:12px;padding:11px 20px;transition:.25s;margin-top:14px}
.btn-outline:hover{background:rgba(31,163,196,.07)}

.return-pill{position:fixed;bottom:26px;left:50%;transform:translateX(-50%);z-index:45;display:inline-flex;align-items:center;gap:9px;
  font-size:13.5px;font-weight:600;color:#fff;background:linear-gradient(135deg,var(--cyan),var(--blue));
  border-radius:999px;padding:13px 24px;box-shadow:var(--glow);animation:popIn .35s var(--ease)}

/* ---------- karaoke ---------- */
.karaoke{position:fixed;inset:0;z-index:70}
.karaoke-veil{position:absolute;inset:0;background:rgba(247,250,252,.72);backdrop-filter:blur(10px) saturate(115%);
  -webkit-backdrop-filter:blur(10px) saturate(115%);transition:background .7s var(--ease),backdrop-filter .7s var(--ease)}
.karaoke.ceremony .karaoke-veil{background:rgba(240,249,250,.9);backdrop-filter:blur(26px) saturate(130%);-webkit-backdrop-filter:blur(26px) saturate(130%)}
.karaoke-stage{position:relative;z-index:2;height:100%;display:flex;flex-direction:column;align-items:center;padding:18px 22px}
.k-top{width:100%;max-width:760px;display:flex;align-items:center;gap:16px}
.k-progress{flex:1;display:flex;flex-direction:column;gap:6px;align-items:center}
.k-count{font-size:12px;letter-spacing:.16em;text-transform:uppercase;font-weight:600;color:var(--muted)}
.k-bar{width:min(300px,60%);height:5px;border-radius:99px;background:rgba(11,37,48,.08);overflow:hidden}
.k-bar-fill{height:100%;border-radius:99px;background:linear-gradient(90deg,var(--green),var(--cyan));width:0;transition:width .6s var(--ease)}
.k-controls{display:flex;gap:10px}

.k-card{flex:1;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;
  width:100%;max-width:760px;padding:20px 10px;opacity:1;transition:opacity .4s var(--ease),transform .4s var(--ease)}
.k-card.out{opacity:0;transform:translateY(14px)}
.k-section{display:inline-flex;align-items:center;gap:8px;font-size:12px;letter-spacing:.22em;text-transform:uppercase;
  font-weight:600;color:var(--teal);background:rgba(31,163,196,.08);border:1px solid rgba(31,163,196,.2);
  border-radius:999px;padding:7px 16px;margin-bottom:30px}
.karaoke.ceremony .k-section{color:#0e8f68;background:rgba(47,214,163,.1);border-color:rgba(47,214,163,.3)}
.k-question{font-size:clamp(1.45rem,3.4vw,2.35rem);font-weight:600;letter-spacing:-.02em;line-height:1.28;max-width:22ch;margin:0 auto 40px}
.k-answer-zone{min-height:110px;display:flex;flex-direction:column;align-items:center;gap:14px;width:100%}
.k-listen{display:flex;flex-direction:column;align-items:center;gap:12px}
.mic-wrap{position:relative;width:58px;height:58px;display:inline-flex;align-items:center;justify-content:center;
  border-radius:50%;background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;box-shadow:var(--glow)}
.mic-wrap .ic svg{width:24px;height:24px}
.mic-ring{position:absolute;inset:-6px;border-radius:50%;border:2px solid rgba(43,191,224,.5);animation:micPulse 1.8s ease-out infinite}
@keyframes micPulse{0%{transform:scale(.9);opacity:.9}100%{transform:scale(1.5);opacity:0}}
.k-listen-label{font-size:12.5px;letter-spacing:.14em;text-transform:uppercase;font-weight:600;color:var(--muted)}
.k-answer{font-size:clamp(1.15rem,2.4vw,1.6rem);font-weight:600;color:var(--teal);background:#fff;border:1px solid rgba(31,163,196,.25);
  border-radius:16px;padding:16px 28px;box-shadow:0 10px 34px -12px rgba(31,163,196,.35);max-width:92%;overflow-wrap:anywhere}
.k-answer .caret{display:inline-block;width:2px;height:1.1em;vertical-align:-.18em;background:var(--cyan);margin-left:2px;animation:caret 0.9s step-end infinite}
@keyframes caret{50%{opacity:0}}
.k-answer.locked{border-color:rgba(47,214,163,.5);box-shadow:0 10px 34px -12px rgba(47,214,163,.45)}
.k-answer-edit{display:flex;gap:10px;align-items:center;width:min(520px,94%)}
.k-answer-edit input{flex:1;font-size:1.1rem;font-weight:600;color:var(--ink);background:#fff;border:1.5px solid var(--cyan);
  border-radius:14px;padding:14px 18px;outline:none;box-shadow:0 0 0 5px rgba(43,191,224,.13);min-width:0;text-align:center}

.k-ceremony-intro,.k-done{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;
  gap:16px;text-align:center;padding:0 24px;animation:riseIn .7s var(--ease)}
@keyframes riseIn{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:none}}
.k-ceremony-intro .ic.big{color:#0e8f68;width:70px;height:70px;border-radius:50%;background:rgba(47,214,163,.12);
  border:1px solid rgba(47,214,163,.35);box-shadow:0 0 40px rgba(47,214,163,.3)}
.k-ceremony-intro h2,.k-done h2{font-size:clamp(1.5rem,3vw,2.1rem);font-weight:700;letter-spacing:-.02em}
.k-ceremony-intro p{font-size:15px;color:var(--muted);font-weight:300;max-width:40ch}
.done-ring{width:76px;height:76px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;color:#fff;
  background:linear-gradient(135deg,var(--green),var(--cyan));box-shadow:0 0 44px rgba(47,214,163,.45)}
.done-ring.small{width:52px;height:52px}
.done-ring.small svg{width:22px;height:22px}

/* ---------- review + confirm ---------- */
.review,.confirm{position:relative;z-index:2;max-width:860px;margin:0 auto;padding:28px 26px 90px;animation:riseIn .5s var(--ease)}
.review-head{display:flex;align-items:flex-start;gap:16px;margin-bottom:24px}
.review-head h1{font-size:clamp(1.4rem,2.4vw,1.9rem);font-weight:700;letter-spacing:-.02em;line-height:1.2}

.confirm-grid{display:grid;grid-template-columns:1fr 340px;gap:30px;align-items:start}
.agent-panel{background:var(--card);border:1px solid var(--line-soft);border-radius:var(--radius);padding:26px;
  box-shadow:0 8px 30px -14px rgba(11,37,48,.10)}
.agent-status{display:flex;align-items:center;gap:13px;font-size:15px;font-weight:600}
.status-spinner{flex:none;width:22px;height:22px;border-radius:50%;border:3px solid rgba(31,163,196,.2);border-top-color:var(--blue);animation:spin 1s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.status-check{flex:none;width:26px;height:26px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,var(--green),var(--cyan));color:#fff;box-shadow:0 0 16px rgba(47,214,163,.5)}
.status-check svg{width:14px;height:14px}
.carrier-line{margin-top:24px;padding-top:22px;border-top:1px solid var(--line-soft);animation:riseIn .5s var(--ease)}
.carrier-head{display:flex;align-items:center;gap:9px;font-size:13.5px;font-weight:600;color:var(--teal);margin-bottom:12px}
.carrier-head .ic svg{width:16px;height:16px}
.carrier-bar{height:6px;border-radius:99px;background:rgba(11,37,48,.07);overflow:hidden}
.carrier-fill{height:100%;border-radius:99px;background:linear-gradient(90deg,var(--cyan),var(--green));width:0;transition:width .8s var(--ease)}
.carrier-step{font-size:12.5px;color:var(--muted);margin-top:10px;min-height:19px}

.phone-wrap{display:flex;flex-direction:column;align-items:center;gap:12px}
.phone{width:300px;border-radius:44px;background:#0b2530;padding:11px;box-shadow:0 30px 60px -20px rgba(11,37,48,.45)}
.phone-notch{width:110px;height:22px;background:#0b2530;border-radius:0 0 16px 16px;margin:0 auto;position:relative;z-index:3;margin-bottom:-22px}
.phone-screen{position:relative;background:linear-gradient(180deg,#fdfeff,#f2f8fa);border-radius:34px;min-height:520px;
  padding:44px 20px 26px;display:flex;flex-direction:column;align-items:center;text-align:center;overflow:hidden}
.phone-mark{height:44px;width:auto;margin-bottom:14px}
.phone-greet{font-size:17px;font-weight:700;letter-spacing:-.01em}
.phone-sub{font-size:12px;color:var(--muted);font-weight:300;margin:5px 0 16px;max-width:26ch}
.phone-summary{width:100%;background:#fff;border:1px solid var(--line-soft);border-radius:16px;padding:6px 14px;margin-bottom:18px;
  box-shadow:0 6px 20px -10px rgba(11,37,48,.12);text-align:left}
.phone-sum-row{display:flex;justify-content:space-between;gap:10px;font-size:11px;padding:8px 0;border-bottom:1px solid var(--line-soft)}
.phone-sum-row:last-child{border-bottom:none}
.phone-sum-row .k{color:var(--muted)}
.phone-sum-row .v{font-weight:600;text-align:right;overflow-wrap:anywhere}
.phone-confirm{font-size:13.5px;padding:13px 20px;width:100%;justify-content:center;position:relative}
.phone-confirm.tapped::after{content:"";position:absolute;inset:0;border-radius:14px;background:rgba(255,255,255,.4);animation:tapFlash .5s var(--ease)}
@keyframes tapFlash{from{opacity:1;transform:scale(.96)}to{opacity:0;transform:scale(1.04)}}
.phone-thanks{display:flex;flex-direction:column;align-items:center;gap:12px;margin-top:6px;animation:riseIn .6s var(--ease)}
.phone-thanks p{font-size:12.5px;color:var(--muted);max-width:24ch}
.phone-caption{font-size:12px;color:var(--muted);letter-spacing:.12em;text-transform:uppercase;font-weight:600}

/* ---------- carrier overlay ---------- */
.carrier-overlay{position:fixed;inset:0;z-index:80;background:rgba(11,37,48,.3);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);
  display:flex;align-items:flex-start;justify-content:center;overflow-y:auto;padding:30px 18px}
.carrier-sheet{width:100%;max-width:760px;background:var(--bg);border-radius:26px;padding:28px 26px;box-shadow:0 40px 90px -30px rgba(11,37,48,.5);animation:riseIn .4s var(--ease)}
.carrier-note{font-size:12.5px;color:var(--muted);text-align:center}

/* ---------- toast ---------- */
.toast{position:fixed;bottom:28px;left:50%;transform:translateX(-50%);z-index:95;background:var(--ink);color:#fff;
  font-size:13.5px;font-weight:500;padding:13px 24px;border-radius:999px;box-shadow:0 16px 40px -12px rgba(11,37,48,.5);animation:popIn .35s var(--ease)}

/* ---------- responsive ---------- */
@media (max-width:920px){
  .layout{grid-template-columns:1fr;padding:18px 16px 90px;gap:16px}
  .rail{position:sticky;top:64px;z-index:30;max-height:none;display:flex;gap:4px;overflow-x:auto;padding:10px 12px;border-radius:16px}
  .rail-head{display:none}
  .rail-sec{display:flex;flex:none;margin:0}
  .rail-sec-head{padding:7px 10px;font-size:12px;white-space:nowrap;border-radius:11px}
  .rail-sec-head .count{font-size:11px;color:var(--muted);font-weight:500;margin-left:2px;font-variant-numeric:tabular-nums}
  .rail-sec.done .rail-sec-head{color:#0e8f68}
  .rail-sec.active .rail-sec-head{background:rgba(31,163,196,.09);color:var(--teal)}
  .rail-items{display:none}
  .topbar{padding:11px 14px}
  .brand-logo{height:24px}
  .call-pill{font-size:11px;padding:6px 10px}
  .field-row{flex-wrap:wrap;gap:4px 10px}
  .field-label{width:100%}
  .field-edit-btn{opacity:.55;position:absolute;right:0;top:8px}
  .field-row{position:relative;padding-right:38px}
  .confirm-grid{grid-template-columns:1fr}
  .phone{width:280px}
  .k-question{margin-bottom:28px}
  .settings-pop{right:12px}
}
@media (max-width:480px){
  #callLabel{display:none}
  .call-pill{gap:7px;padding:6px 9px}
  .topbar{gap:8px}
  .topbar-left{gap:8px}
  .topbar-right{gap:7px}
  .brand-logo{height:20px}
  .icon-btn{width:36px;height:36px;border-radius:11px}
  .lang-day-night{width:64px;height:34px;padding:5px 7px;gap:8px}
  .lang-day-night__side{width:24px;height:24px}
  .lang-day-night__side svg{width:24px;height:24px}
  .lang-day-night__knob{width:26px;height:26px;left:5px}
  .lang-day-night[data-mode="night"] .lang-day-night__knob{transform:translateX(27px)}
}

/* ---------- the reading river: live question in the form ---------- */
.field-row{position:relative}
.field-row.live{
  display:block;background:rgba(31,163,196,.055);border:1px solid rgba(43,191,224,.45);
  border-radius:16px;padding:16px 16px 18px;margin:10px -12px;border-bottom:1px solid rgba(43,191,224,.45);
  box-shadow:0 0 0 4px rgba(43,191,224,.10),0 14px 38px -14px rgba(31,163,196,.45);
  animation:liveIn .5s var(--ease);transform-origin:center}
@keyframes liveIn{from{opacity:.4;transform:scale(.985)}to{opacity:1;transform:scale(1)}}
.live-head{display:flex;align-items:flex-start;gap:11px}
.live-ind{flex:none;width:9px;height:9px;border-radius:50%;background:var(--cyan);margin-top:8px;
  box-shadow:0 0 10px var(--cyan);animation:pulse 1.8s ease-in-out infinite}
.live-q{flex:1;font-size:16.5px;font-weight:600;letter-spacing:-.01em;line-height:1.4;color:var(--ink)}
.live-controls{flex:none;display:flex;gap:7px}
.live-btn{position:relative;display:inline-flex;align-items:center;justify-content:center;width:33px;height:33px;border-radius:11px;
  background:var(--card);border:1px solid var(--line);color:var(--teal);transition:.22s var(--ease);box-shadow:0 2px 8px -3px rgba(11,37,48,.14)}
.live-btn:hover{transform:translateY(-1px);border-color:rgba(31,163,196,.5)}
.live-btn svg{width:15px;height:15px}
.live-btn.primary{background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;border-color:transparent;box-shadow:0 4px 12px -4px rgba(31,163,196,.55)}
.live-answer-zone{margin:13px 0 0 20px;min-height:34px;display:flex;align-items:center}
.live-listen{display:inline-flex;align-items:center;gap:10px;font-size:12px;letter-spacing:.13em;text-transform:uppercase;font-weight:600;color:var(--muted)}
.live-mic{position:relative;width:30px;height:30px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff;box-shadow:0 4px 14px -4px rgba(31,163,196,.55)}
.live-mic svg{width:14px;height:14px}
.live-mic .ring{position:absolute;inset:-5px;border-radius:50%;border:2px solid rgba(43,191,224,.5);animation:micPulse 1.8s ease-out infinite}
.live-answer{font-size:15.5px;font-weight:600;color:var(--teal);background:var(--card);border:1px solid rgba(31,163,196,.28);
  border-radius:13px;padding:10px 16px;box-shadow:0 8px 24px -10px rgba(31,163,196,.35);max-width:100%;overflow-wrap:anywhere}
.live-answer .caret{display:inline-block;width:2px;height:1.05em;vertical-align:-.15em;background:var(--cyan);margin-left:2px;animation:caret .9s step-end infinite}
.live-answer.locked{border-color:rgba(47,214,163,.55);box-shadow:0 8px 24px -10px rgba(47,214,163,.45)}
.live-edit{display:flex;gap:8px;align-items:center;width:min(460px,100%)}
.live-edit input{flex:1;font-size:15px;font-weight:600;color:var(--ink);background:var(--card);border:1.5px solid var(--cyan);
  border-radius:12px;padding:10px 14px;outline:none;box-shadow:0 0 0 4px rgba(43,191,224,.13);min-width:0}
.field-row.settled{animation:settle .9s var(--ease)}
@keyframes settle{0%{background:rgba(47,214,163,.16);border-radius:12px}100%{background:transparent}}

/* ---------- theme toggle icon ---------- */
#themeBtn svg{width:18px;height:18px}

/* ---------- dark mode ---------- */
html[data-theme="dark"]{
  --teal:#4fc6e0;--bg:#06151c;--card:#0a222c;--ink:#eef3f2;--muted:#8fa8b1;
  --line:rgba(238,243,242,.14);--line-soft:rgba(238,243,242,.075);
  --glow:0 10px 30px -8px rgba(31,163,196,.5);--glow-hover:0 16px 42px -8px rgba(43,191,224,.55);
}
html[data-theme="dark"] body{background:var(--bg)}
html[data-theme="dark"] .orb-a{background:rgba(43,191,224,.10)}
html[data-theme="dark"] .orb-b{background:rgba(47,214,163,.08)}
html[data-theme="dark"] .topbar{background:rgba(6,21,28,.82);border-bottom-color:var(--line-soft)}
html[data-theme="dark"] .icon-btn{background:var(--card);box-shadow:0 2px 10px -4px rgba(0,0,0,.5)}
html[data-theme="dark"] .icon-btn.ghost{background:rgba(10,34,44,.75)}
html[data-theme="dark"] .icon-btn.solid{background:linear-gradient(135deg,var(--cyan),var(--blue));color:#fff}
html[data-theme="dark"] .settings-pop{background:var(--card);box-shadow:0 20px 50px -16px rgba(0,0,0,.6)}
html[data-theme="dark"] .seg{background:rgba(238,243,242,.06)}
html[data-theme="dark"] [data-tip]::after{background:#eef3f2;color:#0b2530}
html[data-theme="dark"] .rail,html[data-theme="dark"] .sec-card,html[data-theme="dark"] .agent-panel{box-shadow:0 8px 30px -14px rgba(0,0,0,.5)}
html[data-theme="dark"] .rail-item .dot{border-color:rgba(238,243,242,.22)}
html[data-theme="dark"] .field-value.pending{color:rgba(238,243,242,.32)}
html[data-theme="dark"] .pct-chip{color:#4fe0b5}
html[data-theme="dark"] .field-input-wrap input{background:rgba(31,163,196,.10)}
html[data-theme="dark"] .live-btn{box-shadow:0 2px 8px -3px rgba(0,0,0,.5)}
html[data-theme="dark"] .k-bar,html[data-theme="dark"] .carrier-bar{background:rgba(238,243,242,.10)}
html[data-theme="dark"] .karaoke-veil{background:rgba(6,21,28,.74)}
html[data-theme="dark"] .karaoke.ceremony .karaoke-veil{background:rgba(7,24,32,.92)}
html[data-theme="dark"] .karaoke.ceremony .k-section{color:#4fe0b5}
html[data-theme="dark"] .k-ceremony-intro .ic.big{color:#4fe0b5}
html[data-theme="dark"] .k-answer,html[data-theme="dark"] .k-answer-edit input{background:var(--card)}
html[data-theme="dark"] .phone{background:#021017;box-shadow:0 30px 60px -20px rgba(0,0,0,.7)}
html[data-theme="dark"] .phone-notch{background:#021017}
html[data-theme="dark"] .phone-screen{background:linear-gradient(180deg,#0d2733,#081c25)}
html[data-theme="dark"] .phone-summary{background:var(--card);box-shadow:0 6px 20px -10px rgba(0,0,0,.5)}
html[data-theme="dark"] .carrier-overlay{background:rgba(0,0,0,.5)}
html[data-theme="dark"] .carrier-sheet{box-shadow:0 40px 90px -30px rgba(0,0,0,.8)}
html[data-theme="dark"] .toast{background:#eef3f2;color:#0b2530;box-shadow:0 16px 40px -12px rgba(0,0,0,.6)}

/* ---------- lookback window grouping (health ceremony) ---------- */
.k-heads{display:flex;align-items:center;justify-content:center;gap:10px;flex-wrap:wrap;margin-bottom:30px}
.k-heads .k-section{margin-bottom:0}
.k-window{display:inline-flex;align-items:center;font-size:12px;letter-spacing:.22em;text-transform:uppercase;
  font-weight:600;color:var(--teal);background:rgba(43,191,224,.09);border:1px solid rgba(43,191,224,.42);
  border-radius:999px;padding:7px 16px;box-shadow:0 0 18px rgba(43,191,224,.22);animation:riseIn .5s var(--ease)}
.k-window-kicker{font-size:15px;color:var(--muted);font-weight:300;letter-spacing:.04em}
.k-window-big{font-size:clamp(1.7rem,3.4vw,2.4rem);font-weight:700;letter-spacing:.08em;text-transform:uppercase;
  color:var(--teal);text-shadow:0 0 34px rgba(43,191,224,.4)}
html[data-theme="dark"] .k-window{color:#4fc6e0;background:rgba(79,198,224,.1);border-color:rgba(79,198,224,.45);
  box-shadow:0 0 20px rgba(79,198,224,.25)}
html[data-theme="dark"] .k-window-big{color:#4fc6e0}